Frequently Asked Questions (FAQ)

Find Answers to Common Inquiries About Our Products and Policies.

1. Orders and Payment

Q: How can I place an order?

A: Browse our collection, select your favorite items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.

2. Shipping and Delivery

Q: Where do you ship to?

A: We ship worldwide! No matter where you are, we aim to deliver right to your door.

Q: How long does shipping take?

A: Delivery times vary depending on your location:

  • Domestic: 7-15 business days.
  • International: 10-20 business days.

Q: Can I track my order?

A: Yes, once your order is processed, you will receive a tracking number via email. You can use this number to track your package.

Q: Why are some items shipped separately?

A: To ensure faster delivery, some items may be shipped directly from different warehouses. You will receive separate tracking information for these shipments.

3. Returns and Refunds

Q: What is your return policy?

A: We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in resaleable condition.

Q: How do I start a return?

A: Contact us with your order number and reason for the return. We’ll provide you with further instructions.

Q: Do I have to pay for return shipping?

A: Yes, return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

4. Products

Q: Where do your products come from?

A: We work with trusted global suppliers to bring you high-quality and stylish products at affordable prices.

Q: How do I know what size to order?

A: Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure, feel free to reach out to us for assistance.

Q: Are the items true to the pictures?

A: Yes, we strive to ensure the product images accurately represent the items. However, slight variations in color may occur due to lighting or screen settings.

5. General Questions

Q: Do you offer discounts or promotions?

A: Yes, we frequently run special discounts and promotions! Sign up for our newsletter to stay updated.

Q: Do you offer gift cards?

A: Yes, digital gift cards are available and make the perfect gift for any occasion!

Q: How can I contact you?

A: Use the contact form on our website. We aim to respond within 24-48 hours.